At GhostRide, customer satisfaction is our top priority. We stand behind the quality of our phantom headrest covers and want to make sure you have a great experience.
Please read our return and refund policy below:
If your item arrives damaged, defective, or with any manufacturing flaw, we've got you covered! We offer 100% Free Returns or Replacements for any damaged items.
How to claim a free return/replacement:
Contact us within 14 days of receiving your package at 📧 garceau.sales@gmail.com.
Include your Order Number and clear photos or a short video showing the damage/defect.
Once verified, our team will immediately ship out a brand-new replacement at no cost to you, or provide a prepaid return shipping label for a full refund.
Due to the custom nature of our vehicle accessories, items must be in unused, original condition with all packaging intact to be eligible for a standard return.
Standard return requests must be initiated within 30 days of delivery.
For non-damaged returns (e.g., changed mind), the customer is responsible for covering the return shipping costs.
Once your return is received and inspected:
We will send you an email notification confirming receipt of the item.
If approved, your refund will automatically be processed back to your original payment method within 3 to 5 business days.
If your tracking status shows delivered but you haven't received your package, or if it appears stuck in transit past our normal shipping window, please contact our support team immediately at garceau.sales@gmail.com so we can help locate or replace your order.
For any questions regarding returns, refunds, or replacement requests:
📧 garceau.sales@gmail.com